Refund Policy

REFUND AND RETURNS POLICY
What if I change my mind?

We understand that customers will occasionally change their mind after placing their order, we are still able to organise a return of the items in order to process a refund for you as long as the following conditions are met:

 

• The returned item(s) must be sealed and in brand new condition;

• There must be proof of purchase(eg. receipt or order number);

• Any return postage and initial postage will be covered by the buyer.

• The return or refund request is within 30 days of the product being  dispatched from us for completed orders; and

• The item is not a TCG or Trading Card Game item.

 

All change of mind refunds will be inspected to be meeting the above terms and require approval by DDG before a refund can be initiated.

Any returns found to have been opened, used or damaged will not be eligible for refund or exchange, and will be held until the customer returns to collect the product or pays the following additional fees to have the item reshipped:

• An additional shipping fee is paid (Standard $10 normal shipping or express shipping to be calculated by order weight); and

• A standard $10 processing and handling fee.

If return postage and handling fees are not paid by the customer within 30 days of being received by DDG, the product will be considered abandoned and we will dispose of it.

 

Cancellation of a pre ordered item

Please note that cancellations of pre orders may incur a cost of 2% to cover transaction fees.

 

Items can be returned to DDG:​

• By post to our return postal address (56 Penver Drive, Cobblebank 3338 VIctoria) after providing us with the tracking number. Please note that any return postage must be covered at the customer’s expense.

 

As soon as we receive the item(s), the refund can be initiated to the payment details used to make the initial order.

 

Refund Payment

Any refunds will be processed via the original form of payment:

• Credit Card: Your refund will be credited into a bank account designated by you. Please note funds make take a few business days to clear after refund confirmation.

 

Refund Process Time

Returns generally take 2-5 business days to reach us.

Once received, your return request will be processed within 1-3 business days.

For refunds, please note that your financial institution may need an extra 3-5 business days to clear the funds back into your account.

If your return falls outside of these times and are seeking an update on your refund process please contact us at divinegamingdeparture@gmail.com.

 

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*This policy was updated 06/02/25.